Frequently Asked Questions

The efficiency of a heat pump is calculated as a CoP unit, which stands for Coefficient of Performance. CoP calculates how efficient a heat pump is by measuring the amount of input compared to the amount of output. For example, if a heat pump uses one kW of electricity and four kW of heat is produced, the CoP is four. The higher the CoP, the more efficient the heat pump is

Although they have a higher initial investment cost  like with any investment, it's important to consider the long-term cost saving benefits that will more than likely outweigh the initial investment cost, and once you factor in potential government grants available they are a very attractive option.

Although a heat pump is more efficient if connected to an underfloor heating system, this does not mean that it won’t work in conjunction with radiators. Still, in order to make sure that you are getting the most out of your ground source heat pump, it is recommended to use large radiators over traditional ones or our recommendation is to install our radiators which are manufactured to work at lower temperatures.

The Uk government has pushed back its policy on gas boilers although it is thought that all new build properties will soon be forced to install new technologies such as heat pumps there is still no ban on installing gas boilers in existing UK homes and all Heatgenie boilers are the latest hydrogen ready models so if and when the switch comes then you are ready..

Solar thermal can only be used for heating and hot water, whereas solar PV panels generate electricity. Solar thermal is more efficient at capturing heat from the sun than solar PV, and the technology is less complex and therefore cheaper.

With in excess of 30yrs in the heating industry you can rest assured that you are in safe hands with heatgenie.

A heat pump uses electricity to provide both heating and cooling to a building. These appliances are efficient at transferring heat from one place to another, depending on where it’s needed.

​In the winter, a heat pump provides heating by extracting heat from outside a building and moving it inside. In the summer, it can provide cooling by moving heat from indoors to the outside.